Why can't I get my brackets to fit?

Our round pole timber is a fabulous natural product - we pick it for its strong and durable properties. The round pole timber is very sensitive to changes in the environment and tends to absorb moisture.

Most commonly the brackets may be too tight if the wood is wet - the poles can expand quite a bit when wet - and so you may need to wait until they have dried out. Leave them outside in the sun and this shouldn’t take too long.

If you are still having trouble, please contact us for technical support.