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  1. Plum Play
  2. Frequently Asked Questions

Frequently Asked Questions

Here you'll find your most popular questions answered by our team of technical specialists and customer service experts.

General Product Information

  • Do you offer a build service?
  • What warranty do I get?
  • How long will it take to build my toy?
  • Do I need to use any tools?
  • Can I buy Plum products for my pub or garden centre?
  • Do you ship products abroad?
See all 7 articles

Sand and Water Play

  • Where can I buy a replacement sand pit cover?
  • Where can I buy a replacement sand pit liner?
  • How much sand do I need to buy to fill my sand pit?
  • My sand pit has a fabric liner, but I was expecting a solid base. Why is this?

Swings and Climbing Frames

  • My poles have splits and cracks. Is this normal?
  • There is green staining on my swing. Is this normal?
  • How can I maintain my swing set?
  • There is movement and creaking in my swing set. What should I do?
  • Can I change the accessories on my round pole swing set?
  • Do I need to anchor and concrete my swing set into the ground?
See all 18 articles

Trampolines

  • Which trampoline should I buy?
  • Which size trampoline should I buy?
  • Do I need to buy accessories with my trampoline?
  • There are so many different models! What should I look for when buying a trampoline?
  • What warranty period do you offer on your trampolines?
  • How old do children have to be to use a trampoline?
See all 16 articles
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